Fair questions, straight answers.
How the device is powered, and what happens during a power cut?
The device is powered by a reliable internal backup battery system and solar integration, ensuring continuous water quality monitoring even during grid power outages.
Which mobile networks it works on, and what happens when signal is weak?
Our IoT biosensor management system is compatible with major cellular networks across Nigeria. In areas with temporary signal fluctuations, the device stores telemetry data locally and automatically syncs it once the connection is re-established.
Who installs it, how long it takes, and what the farmer needs to prepare?
Installation is handled by certified Olaogo Farms technicians. The setup process typically takes less than an hour, and farmers only need to clear direct access to the pond monitoring zone.
Maintenance: what needs cleaning, how often, and who does it?
The sensor probes require a simple routine monthly wipe to prevent bio-fouling. This can be easily managed by the farmer following our guide, or serviced directly by our support team.
Support hours, how to reach the team, and repair or replacement terms?
While physical office hours are Monday to Saturday, 8:00 AM to 5:00 PM, 24-hour customer support is always available via phone, email, and WhatsApp. Hardware units come with comprehensive warranty and rapid replacement terms.
Something else on your mind? Ask us on WhatsApp.
How the device is powered, and what happens during a power cut?
The device is powered by a reliable internal backup battery system and solar integration, ensuring continuous water quality monitoring even during grid power outages.
Which mobile networks it works on, and what happens when signal is weak?
Our IoT biosensor management system is compatible with major cellular networks across Nigeria. In areas with temporary signal fluctuations, the device stores telemetry data locally and automatically syncs it once the connection is re-established.
Who installs it, how long it takes, and what the farmer needs to prepare?
Installation is handled by certified Olaogo Farms technicians. The setup process typically takes less than an hour, and farmers only need to clear direct access to the pond monitoring zone.
Maintenance: what needs cleaning, how often, and who does it?
The sensor probes require a simple routine monthly wipe to prevent bio-fouling. This can be easily managed by the farmer following our guide, or serviced directly by our support team.
Support hours, how to reach the team, and repair or replacement terms?
While physical office hours are Monday to Saturday, 8:00 AM to 5:00 PM, 24-hour customer support is always available via phone, email, and WhatsApp. Hardware units come with comprehensive warranty and rapid replacement terms.